Author: Leigh Sparks
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2.11.2018 Details of my two new books added – Logistics and Retail Management and Food Retailing and Sustainable Development
12.07.2018 Our final Trading Places column for Town & Country Planning is now available on the Trading Places section of this blog
Top Posts & Pages
- Christmas may be Cancelled
- Uncertainty: Brexit and Retailing
- About Leigh Sparks and this Blog
- Brexit and the ‘F**K Business’ Approach
- A Lidl Surprise?
- "Argos catalogues - a fascinating historical archive"
- Food and Retailing Cultures: Zaragoza
- A Japanese Eataly? In Singapore?
- Vacancies and Store Closures
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Category Archives: Customer Service
For some time it has been apparent that Dave Lewis has been determined to address the ‘bloat’ in Tesco and cut back on all sorts of things. In the big picture out have gone most of the diversifications of the … Continue reading
On the 25th April, it was announced that Feargal Quinn the legendary Irish retail businessman, founder of Superquinn, had passed away. The President of Ireland said There have been many tributes and obituaries to him in the days that have … Continue reading
Visiting Helsinki for a couple of days (see blog here) allowed me also to experience a guided visit to the S-Group’s Herkku Food Market Delicatessen in the basement of the Stockmann Department Store. Stockmann is an institution in Finland, being … Continue reading
125 stores, 2200 direct employees, an unknown number of individuals and businesses also linked to, and supplying, the company; the administration and likely demise of HMV would be problematic at any time but between Christmas and New Year it has … Continue reading
The ASOS news this week was to many something of a surprise, but in reality it really shouldn’t be. A profit warning on Monday wiped almost 40% off its share price and impacted other retailers as well. Many of these … Continue reading
In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers. I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading