Author: Leigh Sparks
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16.08.2018 New article added to the publications section
02.08.2018 Publications updated to include three new articles
12.07.2018 Our latest Trading Places column for Town & Country Planning is now available on the Trading Places section of this blog
Top Posts & Pages
- Whole Foods Giffnock – Apples or Pears?
- Putting Towns on the Policy Map: Understanding Scottish Places (USP) and Data
- A Japanese Eataly? In Singapore?
- Time Out in Lisbon: Part One
- Journal Articles 2017
- Trading Places: our Town and Country Planning Columns
- Twenty One Years of UK Grocery Market Share
Writing About ...
- Follow Stirlingretail on WordPress.com
Category Archives: Customer Service
In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers. I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading
What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading
A couple of years ago this blog fell silent for a month or so. No, it was not one of my extended holidays (if, only), but rather involved me being otherwise occupied around the death of my father. Well, my … Continue reading
There are a lot of retail industry conferences out there, and if I combined the industry ones and the academic ones (assuming cost was no barrier) then I am sure I could readily conference the year away. Boring, repetitive but … Continue reading
I was in a Building Society branch last Saturday morning in the centre of Stirling – a rare enough occurrence on its own, but made more interesting by the conversation going on next to me. The customer had a problem … Continue reading
A quarter of a century or so ago I was fortunate enough to be awarded a Winston Churchill Memorial Trust Travelling Fellowship. As part of that I ended up in Seattle and interviewed various executives and family from Nordstrom, the … Continue reading