Author: Leigh Sparks
Follow me on TwitterMy Tweets
April 2020 – Some tidying up and corrections in the Journal Article section
Top Posts & Pages
- What Should We Value about Retailing and Towns and What Should We Do About Them?
- Scottish and Online Retail Sales in Lockdown
- Whole Foods Giffnock – Apples or Pears?
- Analysing and Understanding Shopping Centres
- Confidence, Cash and Friction: Shopping in Scotland
- Towns and Town Centres in Scotland: reflections six years on from Fraser
- Retail change and why we fell in love with supermarkets?
- Does Footfall Matter?
- Shopping with Confidence?
- Retail Focused Funded PhD Available - Suburban Mobility: Shopping and Older People
Writing About ...
- Follow Stirlingretail on WordPress.com
Category Archives: Customer Service
A few weeks ago a journalist rang and asked about the introduction of self-service retailing into the UK. A particular question was about the way in which retailers converting to self-service in the 1940s and 1950s knew what to do … Continue reading
As a child I remember people mentioning the ‘milk train’ between London and South Wales, but was never sure if it was first up or last down or both. Before I married, my fiancée and I went to stay in … Continue reading
For some time it has been apparent that Dave Lewis has been determined to address the ‘bloat’ in Tesco and cut back on all sorts of things. In the big picture out have gone most of the diversifications of the … Continue reading
On the 25th April, it was announced that Feargal Quinn the legendary Irish retail businessman, founder of Superquinn, had passed away. The President of Ireland said There have been many tributes and obituaries to him in the days that have … Continue reading
Visiting Helsinki for a couple of days (see blog here) allowed me also to experience a guided visit to the S-Group’s Herkku Food Market Delicatessen in the basement of the Stockmann Department Store. Stockmann is an institution in Finland, being … Continue reading
125 stores, 2200 direct employees, an unknown number of individuals and businesses also linked to, and supplying, the company; the administration and likely demise of HMV would be problematic at any time but between Christmas and New Year it has … Continue reading
The ASOS news this week was to many something of a surprise, but in reality it really shouldn’t be. A profit warning on Monday wiped almost 40% off its share price and impacted other retailers as well. Many of these … Continue reading
In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers. I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading