Author: Leigh Sparks
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January 2024 – Roll over of some areas for new year, plus The Economics Observatory piece on Christmas trading (see commentaries tab)
May 2023 – Two new articles and a book chapter noted on the Journal Articles page
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Tag Archives: Self-checkout
Is it the End for Self-Checkouts?
A few weeks ago, an announcement by Booths (the north west of England supermarket chain) sparked a lot of media interest and column inches. They had decided to remove self-checkouts from all bar two of their stores. Was this the … Continue reading
Posted in Academics, Booths, Checkouts, Consumers, Customer engagement, Customer Service, Employees, Marks and Spencer, Retailers, Retailing, Self-checkout, Self-Scanning, Self-Service, Technology
Tagged Booths, Customer loyalty, Marks and Spencer, Retailing, Self-checkout, Self-Service, Self-service checkouts, Staffing, Tills
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Strange Things in Self-Service
My twitter timeline has been populated recently by photos of retailers doing, for me, some strange things with self-service tills. These tills have popped up everywhere over the last decade and not always to universal acclaim. B&Q and WH Smith … Continue reading
Posted in Amazon Fresh, Amazon Go, Clothing, Consumers, Customer Service, Employment practices, Experiential, Functional Retailing, Marks and Spencer, Retail Change, Sainsbury, Self-checkout, Self-Scanning, Self-Service, Uncategorized
Tagged Amazon Fresh, Amazon Go, Clothing, Consumers, Costs, Customer service, Marks and Spencer, Retail, Retail Employment, Sainsbury, Self-checkout, Self-Scanning, Self-Service, technology
4 Comments
Convenience and Local Shop Retailing (and the new @Coopuk @StirUni)
On the 22nd October the Co-op opened its latest convenience store, at the heart of the University of Stirling. This was the first Co-op franchise in Scotland and is part of the growth of the Co-op and the convenience and … Continue reading
Posted in Association of Convenience Stores, ATMs, Community, Consumers, Convenience, Convenience stores, Cooperative Group, Cooperatives, Covid19, Entrepreneurship, Food Retailing, Independents, Local Retailers, Post Offices, Scotland, Scottish Grocers Federation, Scottish Local Retailer, Scottish Retailing, Self-checkout, Small Shops, Uncategorized, University of Stirling
Tagged Association of Convenience Stores, ATMs, Co-operative Group, Community, Consumers, Convenience stores, Covid19, Food retail, Home Delivery, Local Shop Report 2020, Post office, Scotland, Scottish Grocers Federation, Self-checkout, Store Openings, University of Stirling
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Efficiency or Idiocy?
For some time it has been apparent that Dave Lewis has been determined to address the ‘bloat’ in Tesco and cut back on all sorts of things. In the big picture out have gone most of the diversifications of the … Continue reading
Posted in Boots, Competition, Consumer Change, Consumers, Costs, Customer Service, distribution, Food Retailing, Local Retailers, Pharmacy, Plastic Bags, Retailers, Self-checkout, Stirling, Tax, Tesco, Uncategorized
Tagged Boots, Butchers, Consumers, Cost-cutting, distribution, Efficiency, Fishmongers, independents, Plastic, Prescriptions, Self-checkout, Service, Tax, Tesco
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