Author: Leigh Sparks
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January 2024 – Roll over of some areas for new year, plus The Economics Observatory piece on Christmas trading (see commentaries tab)
May 2023 – Two new articles and a book chapter noted on the Journal Articles page
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Tag Archives: Customer engagement
BrickMeetsClick: The Lidl Social Price Drop
A few years ago I was invited to became a “Black Belt” on the retail and retail technology site Brick Meets Click. This involves some occasional retail debate and commentary and some interaction with various retail stories and news. I … Continue reading
Navigating The New Retail Landscape
Readers of this blog will be aware of the occasional use of guest bloggers and of book reviews. A couple of weeks ago my colleague Steve Burt showed me a new retail book he had bought, authored by two contemporaries … Continue reading
Posted in Academics, Books, Consumer Change, Consumers, Customer engagement, International Retailing, Internet, Multichannel, Retail Change, Retail leadership, Retailers, Strategy, Technology
Tagged Books, Customer engagement, Internet, Omni-Channel, Retail, Retail Change, Retail leadership, Strategy, technology
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