Category Archives: Retailing

The Benefits of Collaboration

Last week I gave two presentations – well to be more exact I did that academic thing and did two versions of the same presentation.  The first was a presentation to a UKCGE workshop on Collaborative Doctorates; the audience was … Continue reading

Posted in Academics, Collaboration, Competition and Markets Authority, Consumer Change, Data, ESRC, Local Data Company, PhD, Places, Retailing, Uncategorized | Tagged , , , , , , | 2 Comments

“Retailers Urge Holyrood Policy Change to Stem Decline”

Under the headline “Retailers urge Holyrood policy change to stem decline”, Scotland on Sunday on the 11th September (article here) reported on a ‘call to arms’ from the Scottish Retail Consortium (SRC) arguing for more support from the Scottish Government … Continue reading

Posted in BRC, Closure, Competition, Consumer Change, Costs, Data, Employment, Internet shopping, Online Retailing, Profits, Retail Change, Retailing, Scotland, Scottish Government, Scottish Retail Consortium, Shop Numbers, Statistics | Tagged , , , , , , , , | 1 Comment

Retail Branding: it’s not (just) private label

Over a long period, retail branding research, led by Steve Burt, has been one of the main areas of research for my colleagues and myself at the University of Stirling.  I have written a couple of things on branding in … Continue reading

Posted in Academics, Brand Extension, Brands, Consumer Change, Corporate branding, Labelling, Loyalty, Private brands, Private Label, Retail brands, Retail Change, Retailer Branding, Retailers, Retailing | Tagged , , , , , , | Leave a comment

An overview of (UK) retailing

One of the common questions that I get asked, generally and by journalists and students, is ‘what is going on in retailing?’  There are many ways to answer this, and in the various presentations I do, some of the themes … Continue reading

Posted in Academics, Books, Consumer Change, Education, Food Retailing, Internet shopping, Retailers, Retailing | Tagged , , , , , , | Leave a comment

Winston Churchill Memorial Trust Travelling Fellowships 2017

In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers.  I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading

Posted in Basketball, Churchill Fellow, Customer Service, Retailing, USA, Winston Churchill Memorial Trust | Tagged , , , , , , | 2 Comments

Whose Responsibility is it Anyway?

A few weeks ago I took part in a workshop organised by the Stirling Management School’s Behavioural Science group and supported by SIRE (Scottish Institute for Research in Economics). The topic was consumer preferences, perceptions and decision-making, mainly in the … Continue reading

Posted in Behavioural Economics, Consumer Change, Consumer Choice, Consumers, Food Retailing, Food Standards, Retailers, Retailing, Tax, Uncategorized | Tagged , , , | Leave a comment