Tag Archives: Retail Employment

Strange Things in Self-Service

Posted on February 8, 2023 by Leigh Sparks

My twitter timeline has been populated recently by photos of retailers doing, for me, some strange things with self-service tills.  These tills have popped up everywhere over the last decade and not always to universal acclaim.  B&Q and WH Smith … Continue reading →

Posted in Amazon Fresh, Amazon Go, Clothing, Consumers, Customer Service, Employment practices, Experiential, Functional Retailing, Marks and Spencer, Retail Change, Sainsbury, Self-checkout, Self-Scanning, Self-Service, Uncategorized | Tagged , , , , , , , , , , , , , | Leave a comment

Retailing, Shopping and Covid-19

Posted on May 19, 2020 by Leigh Sparks

Over the last couple of months I have produced on this blog a range of pieces around retailing, shopping and the coronavirus pandemic.  There will no doubt be more to be said as the situation develops. One of these pieces … Continue reading →

Posted in Community, Consumer Change, Consumers, Covid19, Employment, Employment practices, Government, High Streets, Independents, Institute for Retail Studies, Internet shopping, Lockdown, Multichannel, Online Retailing, Panic buying, Places, Public Policy, Reinvention, Retail Change, Retail Policy, Retail Sales, Retailers, Retailing, Scotland's Town and High Streets, Scotland's Towns Partnership, Scottish Government, Scottish Retailing, Shopping, Social Inequality, Tax, Town Centres, Towns, Uncategorized, University of Stirling | Tagged , , , , , , , , , , , , , , , | 4 Comments

2000 and Counting

Posted on March 26, 2018 by Leigh Sparks

This just popped up in my Twitter timeline; a tweet from James Timpson, announcing that Timpson’s had just opened their 2000th store.  Now I am pretty sure that Twitter timelines reflect personality traits (hello, Cambridge Analytica, I’ll save you the … Continue reading →

Posted in Competition, Consumer Change, CVA, High Streets, Leadership, Retail Change, Retail Failure, Retailers, Service Quality, Store Closures, Timpsons, Towns, Turnaround | Tagged , , , , , , , , , | 1 Comment

The Future of Work in Retailing? Just Walk Out

Posted on January 26, 2018 by Leigh Sparks

There has been quite a lot of attention in the last few days on the Amazon Go unit in Seattle being opened to the public.  Much has focused on whether this is the end of retail work and how fast … Continue reading →

Posted in Amazon Go, Asda, Automation, BRC, Consumers, Contactless, Convenience stores, Employees, Employment, Food Retailing, Hypermarkets, management, Retail Change, Retailers, Sainsbury, Self-Scanning, Tesco, Urban, WH Smith | Tagged , , , , , , , , , , , , , , , | 2 Comments