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Author: Leigh Sparks
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My TweetsPage Updates
2.11.2018 Details of my two new books added – Logistics and Retail Management and Food Retailing and Sustainable Development
12.07.2018 Our final Trading Places column for Town & Country Planning is now available on the Trading Places section of this blog
Top Posts & Pages
- Vacancies and Store Closures
- Happy 50th to/from the University of Stirling
- Whole Foods Giffnock – Apples or Pears?
- Logistics and Retail Management 5th Edition - now published
- Co-operative Tokens, Sports Direct and The Bristol Pound
- Twenty One Years of UK Grocery Market Share
- The Next Ten Years of Grocery Retailing?
- Herkku Food Market Delicatessen – Helsinki
- Debenhams and Tesco
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Tag Archives: Service
Christmas Past; Christmas Future?
With the Asda results due this week, the dust has sort of settled over Christmas trading. There are plenty of reports and coverage on the winners and loser based on sales and some evidence for some on the impacts on … Continue reading
Posted in Availability, Christmas, Consumer Change, Internet shopping, Marks and Spencer, Multichannel, PC World, Technology
Tagged Christmas, Internet, Sales, Service, showrooming
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Don’t Bank On It
I was in a Building Society branch last Saturday morning in the centre of Stirling – a rare enough occurrence on its own, but made more interesting by the conversation going on next to me. The customer had a problem … Continue reading
Posted in Banks, Customer Service, Internet shopping, Marks and Spencer, Opening Hours
Tagged Banks, M&S, Opening Hours, Retail, Service
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