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Author: Leigh Sparks
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2.11.2018 Details of my two new books added – Logistics and Retail Management and Food Retailing and Sustainable Development
12.07.2018 Our final Trading Places column for Town & Country Planning is now available on the Trading Places section of this blog
Top Posts & Pages
- A Lidl Surprise?
- Food Retailing and Sustainable Development
- "Destination High Street - Restoring Vibrancy to Scotland's Towns"
- Journal Articles 2018
- Tesco Trails
- Town Centre Regeneration - Learning Lessons?
- Online vs Offline: Like for Like?
- Town & Country Planning Journal (Trading Places Columns) 2012-2018
- Albert Gubay 1928-2016
- Journal Articles 2017
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Tag Archives: Service
Christmas Past; Christmas Future?
With the Asda results due this week, the dust has sort of settled over Christmas trading. There are plenty of reports and coverage on the winners and loser based on sales and some evidence for some on the impacts on … Continue reading
Posted in Availability, Christmas, Consumer Change, Internet shopping, Marks and Spencer, Multichannel, PC World, Technology
Tagged Christmas, Internet, Sales, Service, showrooming
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Don’t Bank On It
I was in a Building Society branch last Saturday morning in the centre of Stirling – a rare enough occurrence on its own, but made more interesting by the conversation going on next to me. The customer had a problem … Continue reading
Posted in Banks, Customer Service, Internet shopping, Marks and Spencer, Opening Hours
Tagged Banks, M&S, Opening Hours, Retail, Service
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