Author: Leigh Sparks
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May 2021 – Journal Articles page updated with two new academic papers in Planning, Theory and Practice, and Sustainability, joining our Ageing & Society paper
March 2021 – Personal Biography redesigned and updated
January 2021 – Updates of Media Commentary and Journal Articles page structures
Top Posts & Pages
- Great Expectations
- Grocery Market Shares in the UK 2020
- London's Welsh Dairies: The Welsh Milk Trade
- Twenty One Years of UK Grocery Market Share
- Co-operative Tokens, Sports Direct and The Bristol Pound
- Analysing and Understanding Shopping Centres
- Feargal Quinn 1936-2019
- Grocery Market Shares in Great Britain 1997-2021
- Should Large Retail Stores be Open or Closed on New Year's Day (Ne'erday) in Scotland ?
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Tag Archives: Service
Efficiency or Idiocy?
For some time it has been apparent that Dave Lewis has been determined to address the ‘bloat’ in Tesco and cut back on all sorts of things. In the big picture out have gone most of the diversifications of the … Continue reading
Posted in Boots, Competition, Consumer Change, Consumers, Costs, Customer Service, distribution, Food Retailing, Local Retailers, Pharmacy, Plastic Bags, Retailers, Self-checkout, Stirling, Tax, Tesco, Uncategorized
Tagged Boots, Butchers, Consumers, Cost-cutting, distribution, Efficiency, Fishmongers, independents, Plastic, Prescriptions, Self-checkout, Service, Tax, Tesco
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Christmas Past; Christmas Future?
With the Asda results due this week, the dust has sort of settled over Christmas trading. There are plenty of reports and coverage on the winners and loser based on sales and some evidence for some on the impacts on … Continue reading
Posted in Availability, Christmas, Consumer Change, Internet shopping, Marks and Spencer, Multichannel, PC World, Technology
Tagged Christmas, Internet, Sales, Service, showrooming
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Don’t Bank On It
I was in a Building Society branch last Saturday morning in the centre of Stirling – a rare enough occurrence on its own, but made more interesting by the conversation going on next to me. The customer had a problem … Continue reading
Posted in Banks, Customer Service, Internet shopping, Marks and Spencer, Opening Hours
Tagged Banks, M&S, Opening Hours, Retail, Service
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