Tag Archives: Service

Christmas Past; Christmas Future?

With the Asda results due this week, the dust has sort of settled over Christmas trading. There are plenty of reports and coverage on the winners and loser based on sales and some evidence for some on the impacts on … Continue reading

Posted in Availability, Christmas, Consumer Change, Internet shopping, Marks and Spencer, Multichannel, PC World, Technology | Tagged , , , , | Leave a comment

Don’t Bank On It

I was in a Building Society branch last Saturday morning in the centre of Stirling – a rare enough occurrence on its own, but made more interesting by the conversation going on next to me. The customer had a problem … Continue reading

Posted in Banks, Customer Service, Internet shopping, Marks and Spencer, Opening Hours | Tagged , , , , | Leave a comment