Author: Leigh Sparks
-
Follow me on Twitter
My TweetsPage Updates
January 2023 – Roll over of some areas for new year, plus The Conversation piece on Christmas trading updates published (see commentaries tab) and main posts
December 2022 – End of year tidying up and re-arrangement, including link to EDAS podcast on places and towns (see presentations tab)
April 2022 -new journal article published (Journal Articles page) on Twenty-One Years of Going Shopping and Marketing History
Top Posts & Pages
- E-commerce: economic growth and empowerment of women and girls
- Grocery Market Shares in Great Britain (GB) 1997-2022
- A Japanese Eataly? In Singapore?
- Retail change and why we fell in love with supermarkets?
- Retail Branding: it's not (just) private label
- Who Owns Scotland's Towns, High Streets and Shopping Centres?
- Co-operative Tokens, Sports Direct and The Bristol Pound
- Twenty One Years of UK Grocery Market Share
- Herkku Food Market Delicatessen – Helsinki
- UK Grocery Market Share 1997-2019
Writing About ...
Archives
-
Join 5,450 other subscribers
- Follow Stirlingretail on WordPress.com
Meta
Tag Archives: Service
Efficiency or Idiocy?
For some time it has been apparent that Dave Lewis has been determined to address the ‘bloat’ in Tesco and cut back on all sorts of things. In the big picture out have gone most of the diversifications of the … Continue reading
Posted in Boots, Competition, Consumer Change, Consumers, Costs, Customer Service, distribution, Food Retailing, Local Retailers, Pharmacy, Plastic Bags, Retailers, Self-checkout, Stirling, Tax, Tesco, Uncategorized
Tagged Boots, Butchers, Consumers, Cost-cutting, distribution, Efficiency, Fishmongers, independents, Plastic, Prescriptions, Self-checkout, Service, Tax, Tesco
8 Comments
Christmas Past; Christmas Future?
With the Asda results due this week, the dust has sort of settled over Christmas trading. There are plenty of reports and coverage on the winners and loser based on sales and some evidence for some on the impacts on … Continue reading
Posted in Availability, Christmas, Consumer Change, Internet shopping, Marks and Spencer, Multichannel, PC World, Technology
Tagged Christmas, Internet, Sales, Service, showrooming
Leave a comment
Don’t Bank On It
I was in a Building Society branch last Saturday morning in the centre of Stirling – a rare enough occurrence on its own, but made more interesting by the conversation going on next to me. The customer had a problem … Continue reading
Posted in Banks, Customer Service, Internet shopping, Marks and Spencer, Opening Hours
Tagged Banks, M&S, Opening Hours, Retail, Service
Leave a comment
Stirlingretail 