Tag Archives: Amazon Go

Strange Things in Self-Service

My twitter timeline has been populated recently by photos of retailers doing, for me, some strange things with self-service tills.  These tills have popped up everywhere over the last decade and not always to universal acclaim.  B&Q and WH Smith … Continue reading

Posted in Amazon Fresh, Amazon Go, Clothing, Consumers, Customer Service, Employment practices, Experiential, Functional Retailing, Marks and Spencer, Retail Change, Sainsbury, Self-checkout, Self-Scanning, Self-Service, Uncategorized | Tagged , , , , , , , , , , , , , | 2 Comments

Supermarket Nightmares: Keeping your Distance

In, what seems like an eternity ago.  I got into a degree of trouble for suggesting that food retailers, for good or bad, were ‘social engineers’ and we needed to recognise and understand the implications of this.  This was on … Continue reading

Posted in Academics, Amazon Go, Behavioural Economics, Consumer Change, Consumer Choice, Consumers, Dark Stores, Design, Employment practices, Food Retailing, Food Standards Scotland, Health, Panic buying, Retail Change, Retailers, Social Inequality, Supermarket, Uncategorized, University of Stirling, Well being | Tagged , , , , , , , , , , , , | 1 Comment

The Future of Work in Retailing? Just Walk Out

There has been quite a lot of attention in the last few days on the Amazon Go unit in Seattle being opened to the public.  Much has focused on whether this is the end of retail work and how fast … Continue reading

Posted in Amazon Go, Asda, Automation, BRC, Consumers, Contactless, Convenience stores, Employees, Employment, Food Retailing, Hypermarkets, management, Retail Change, Retailers, Sainsbury, Self-Scanning, Tesco, Urban, WH Smith | Tagged , , , , , , , , , , , , , , , | 2 Comments