Author: Leigh Sparks
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January 2024 – Roll over of some areas for new year, plus The Economics Observatory piece on Christmas trading (see commentaries tab)
May 2023 – Two new articles and a book chapter noted on the Journal Articles page
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Tag Archives: Customer loyalty
Is it the End for Self-Checkouts?
A few weeks ago, an announcement by Booths (the north west of England supermarket chain) sparked a lot of media interest and column inches. They had decided to remove self-checkouts from all bar two of their stores. Was this the … Continue reading
Posted in Academics, Booths, Checkouts, Consumers, Customer engagement, Customer Service, Employees, Marks and Spencer, Retailers, Retailing, Self-checkout, Self-Scanning, Self-Service, Technology
Tagged Booths, Customer loyalty, Marks and Spencer, Retailing, Self-checkout, Self-Service, Self-service checkouts, Staffing, Tills
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