Author: Leigh Sparks
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January 2021 – Updates of Media Commentary and Journal Articles page structures
October 2020 – Additions of recent articles in Social Science & Medicine and Marketing Theory to the Journal Article section
Top Posts & Pages
- Grocery Market Shares in the UK 2020
- Twenty One Years of UK Grocery Market Share
- London's Welsh Dairies: The Welsh Milk Trade
- Co-operative Tokens, Sports Direct and The Bristol Pound
- UK Grocery Market Share 1997-2019
- A Japanese Eataly? In Singapore?
- 2020 on the Blog – a reflection
- Poundland and Sports Direct
- Retail change and why we fell in love with supermarkets?
- Retail Branding: it's not (just) private label
Writing About ...
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Tag Archives: Customer service
One of the most enjoyable things about social media is the ease of connectivity to people, their work and interesting (well, to me) things. It really is so much more simpler and easier than decades ago. A good example of … Continue reading
On the 25th April, it was announced that Feargal Quinn the legendary Irish retail businessman, founder of Superquinn, had passed away. The President of Ireland said There have been many tributes and obituaries to him in the days that have … Continue reading
Visiting Helsinki for a couple of days (see blog here) allowed me also to experience a guided visit to the S-Group’s Herkku Food Market Delicatessen in the basement of the Stockmann Department Store. Stockmann is an institution in Finland, being … Continue reading
In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers. I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading
What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading