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Author: Leigh Sparks
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2.11.2018 Details of my two new books added – Logistics and Retail Management and Food Retailing and Sustainable Development
12.07.2018 Our final Trading Places column for Town & Country Planning is now available on the Trading Places section of this blog
Top Posts & Pages
- "We're in the Money"
- Retail Branding: it's not (just) private label
- Co-operative Tokens, Sports Direct and The Bristol Pound
- Donald Garvin Harris OBE 1938-2013
- Presentations
- A Lidl Surprise?
- Albert Gubay 1928-2016
- The ‘squeezed middle’ and the domino effect in the grocery supply chain
- Twenty One Years of UK Grocery Market Share
- Herkku Food Market Delicatessen – Helsinki
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Tag Archives: Customer service
Herkku Food Market Delicatessen – Helsinki
Visiting Helsinki for a couple of days (see blog here) allowed me also to experience a guided visit to the S-Group’s Herkku Food Market Delicatessen in the basement of the Stockmann Department Store. Stockmann is an institution in Finland, being … Continue reading
Posted in Consumer Lifestyle, Cooperatives, Customer Service, Delicatessen, Deposit Return Scheme, Finland, Food, Food and Beverage, Food Retailing, Format, Herkku, Merchandising, Restaurants, Retailers, Retailing, Service Quality, Town Centre Living, Uncategorized
Tagged Bistro, Cooperatives, Customer service, Delicatessen, Deposit Return Scheme, Finland, Fish, Food and Beverage, Food retailing, Helsinki, Herkku, Juice, Restaurants, Reverse Vending, S-Group, Service Counters, Stockmann, Supermarket
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Winston Churchill Memorial Trust Travelling Fellowships 2017
In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers. I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading
Easy, it Ain’t
What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading
Waitrose – mining a rich seam of service?
I moved to Stirling around the time of the miner’s strike against the Thatcher government. On one of the main roundabouts into Stirling’s town centre stood the Stirling Miner’s Welfare Club. A couple of years ago it was pulled down … Continue reading
Posted in Consumer Change, Customer Service, Food Retailing, Retailers, Waitrose
Tagged Consumer change, Customer service, Food retailing, Stirling, Waitrose
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