Author: Leigh Sparks
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April 2022 -new journal article published (Journal Articles page) on Twenty-One Years of Going Shopping and Marketing History
January 2022 – removal of some redundant pages, reordering of some material, the addition of some new pages (under Commentaries), and some changes to some of the text throughout
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Tag Archives: Customer service
The Buttercup Dairy Company
One of the most enjoyable things about social media is the ease of connectivity to people, their work and interesting (well, to me) things. It really is so much more simpler and easier than decades ago. A good example of … Continue reading
Posted in Architecture, Books, Buttercup Dairy Company, Corporate History, Creative Places, Edinburgh, Food Retailing, Grocery, Heritage, Historic Shops, History, Retail Change, Retail History, Retailing, Scotland, Scotland's Town and High Streets, Shopfronts, Signage, Town Centres, Uncategorized, Urban History
Tagged Architecture, Buttercup Dairy Company, Customer service, Grocery, Heritage, Retail History, Shop Fronts, Shops, Tiles
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Feargal Quinn 1936-2019
On the 25th April, it was announced that Feargal Quinn the legendary Irish retail businessman, founder of Superquinn, had passed away. The President of Ireland said There have been many tributes and obituaries to him in the days that have … Continue reading
Posted in Alumni, Consumer Lifestyle, Customer engagement, Customer Service, Food Retailing, Ireland, Retail leadership, Retailers, Retailing, Supermarket, Superquinn, Uncategorized, University of Stirling
Tagged Customer service, Entrepreneur, Feargal Quinn, Honorary Degree, Ireland, Retailing, Superquinn, University of Stirling
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Herkku Food Market Delicatessen – Helsinki
Visiting Helsinki for a couple of days (see blog here) allowed me also to experience a guided visit to the S-Group’s Herkku Food Market Delicatessen in the basement of the Stockmann Department Store. Stockmann is an institution in Finland, being … Continue reading
Posted in Consumer Lifestyle, Cooperatives, Customer Service, Delicatessen, Deposit Return Scheme, Finland, Food, Food and Beverage, Food Retailing, Format, Herkku, Merchandising, Restaurants, Retailers, Retailing, Service Quality, Town Centre Living, Uncategorized
Tagged Bistro, Cooperatives, Customer service, Delicatessen, Deposit Return Scheme, Finland, Fish, Food and Beverage, Food retailing, Helsinki, Herkku, Juice, Restaurants, Reverse Vending, S-Group, Service Counters, Stockmann, Supermarket
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Winston Churchill Memorial Trust Travelling Fellowships 2017
In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers. I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading
Easy, it Ain’t
What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading
Waitrose – mining a rich seam of service?
I moved to Stirling around the time of the miner’s strike against the Thatcher government. On one of the main roundabouts into Stirling’s town centre stood the Stirling Miner’s Welfare Club. A couple of years ago it was pulled down … Continue reading
Posted in Consumer Change, Customer Service, Food Retailing, Retailers, Waitrose
Tagged Consumer change, Customer service, Food retailing, Stirling, Waitrose
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