Author: Leigh Sparks
Follow me on TwitterMy Tweets
May 2021 – Journal Articles page updated with two new academic papers in Planning, Theory and Practice, and Sustainability, joining our Ageing & Society paper
March 2021 – Personal Biography redesigned and updated
January 2021 – Updates of Media Commentary and Journal Articles page structures
Top Posts & Pages
- Grocery Market Shares in the UK 2020
- Twenty One Years of UK Grocery Market Share
- Albert Gubay 1928-2016
- The Great Tapestry of Scotland in Galashiels
- UK Grocery Market Share 1997-2019
- London's Welsh Dairies: The Welsh Milk Trade
- Towns and Town Centres in Scotland: reflections six years on from Fraser
- A New Future for Scotland's Town Centres - (1) Introduction to our Report
- Towns, High Streets and Resilience: A Question for Policy?
- Should Large Retail Stores be Open or Closed on New Year's Day (Ne'erday) in Scotland ?
Writing About ...
- Follow Stirlingretail on WordPress.com
Tag Archives: Customer service
One of the most enjoyable things about social media is the ease of connectivity to people, their work and interesting (well, to me) things. It really is so much more simpler and easier than decades ago. A good example of … Continue reading
On the 25th April, it was announced that Feargal Quinn the legendary Irish retail businessman, founder of Superquinn, had passed away. The President of Ireland said There have been many tributes and obituaries to him in the days that have … Continue reading
Visiting Helsinki for a couple of days (see blog here) allowed me also to experience a guided visit to the S-Group’s Herkku Food Market Delicatessen in the basement of the Stockmann Department Store. Stockmann is an institution in Finland, being … Continue reading
In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers. I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading
What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading