Category Archives: Amazon Go

Strange Things in Self-Service

Posted on February 8, 2023 by Leigh Sparks

My twitter timeline has been populated recently by photos of retailers doing, for me, some strange things with self-service tills.  These tills have popped up everywhere over the last decade and not always to universal acclaim.  B&Q and WH Smith … Continue reading →

Posted in Amazon Fresh, Amazon Go, Clothing, Consumers, Customer Service, Employment practices, Experiential, Functional Retailing, Marks and Spencer, Retail Change, Sainsbury, Self-checkout, Self-Scanning, Self-Service, Uncategorized | Tagged , , , , , , , , , , , , , | 2 Comments

Money, Money, Money: Paying by Cash, Contactless Card or Digital?

Posted on March 8, 2021 by Leigh Sparks

In the UK Government Budget of the 3rd March it was announced that the upper limit for contactless card payments was to be lifted from £45 to £100. This reflects the rapid rise of contactless card payment (which began before … Continue reading →

Posted in Amazon, Amazon Go, ATMs, Cash, Cashpoints, Consumer Change, Consumers, Contactless, Covid19, Credit and Debit Cards, European Union, Local Currency, Pandemic, Post Offices, Retailers, Self-Scanning, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

Supermarket Nightmares: Keeping your Distance

Posted on April 21, 2020 by Leigh Sparks

In, what seems like an eternity ago.  I got into a degree of trouble for suggesting that food retailers, for good or bad, were ‘social engineers’ and we needed to recognise and understand the implications of this.  This was on … Continue reading →

Posted in Academics, Amazon Go, Behavioural Economics, Consumer Change, Consumer Choice, Consumers, Dark Stores, Design, Employment practices, Food Retailing, Food Standards Scotland, Health, Panic buying, Retail Change, Retailers, Social Inequality, Supermarket, Uncategorized, University of Stirling, Well being | Tagged , , , , , , , , , , , , | 1 Comment

The Future of Work in Retailing? Just Walk Out

Posted on January 26, 2018 by Leigh Sparks

There has been quite a lot of attention in the last few days on the Amazon Go unit in Seattle being opened to the public.  Much has focused on whether this is the end of retail work and how fast … Continue reading →

Posted in Amazon Go, Asda, Automation, BRC, Consumers, Contactless, Convenience stores, Employees, Employment, Food Retailing, Hypermarkets, management, Retail Change, Retailers, Sainsbury, Self-Scanning, Tesco, Urban, WH Smith | Tagged , , , , , , , , , , , , , , , | 2 Comments