Tag Archives: Amazon

Internet sales as a percentage of retail sales in the UK

I recently (21st February) published a piece on The Conversation about internet retailing in the UK and in particular the trends in the percentage of internet sales as a proportion of all retail sales. The original can be found here. … Continue reading

Posted in Amazon, City Centres, Consumer Change, Consumers, Costs, e-commerce, Internet, Internet shopping, Office for National Statistics, Online Retailing, Retail Sales, Retailers, Shopping, The Conversation, Towns, Uncategorized | Tagged , , , , , , , , , , , , , | Leave a comment

Coffee KRUPS

In the middle of 2021, I bought a coffee grinder.  I looked around, read the reviews, and ended up getting a KRUPS burr grinder (cost c£35).  So far, so good.  Just after Christmas 2022, the grinder stopped working.  Dead, nothing, … Continue reading

Posted in Amazon, Brexit, Consumers, Customer Service, KRUPS, Service Quality, Uncategorized | Tagged , , , , , , | 4 Comments

Queen Bees : Q-commerce, the on-demand world and the changing meaning of online retailing

Online retailing is now close to 30 years old.  It has seen an almost relentless growth over much of this period, accelerated by events such as Black Friday and Christmas, and more recently super-charged by the pandemic and lockdown.  The … Continue reading

Posted in Amazon, Availability, Black Friday, Community, Consumer Lifestyle, Consumers, Convenience stores, Customer Service, Dark Stores, Employment practices, Food Retailing, Home, Home Delivery, Internet, Internet shopping, Just in Time, Office for National Statistics, On demand retailing, Online Retailing, Q-commerce, Retailers, Retailing, Shopping | Tagged , , , , , , , , , , , | 1 Comment

An (Un)Happy Anniversary

On the 16th March 2020 I started working from home.  There had been an odd set of circumstances in the run-up to this date. We’d come back from South Africa in late January and I’d felt a little unwell; something … Continue reading

Posted in Amazon, Books, Cardiff, Christmas, Consumer Change, Consumer Lifestyle, Consumers, Covid19, Farmers Markets, Food, Food and Beverage, Food Retailing, Home Delivery, Independents, Internet shopping, Local Retailers, Localisation, Lockdown, Online Retailing, Pandemic, Producers, Products, Retail Change, Retailers, Retailing, Scotland Food and Drink, Scottish Retailing, Small Shops, Stirling, Uncategorized, Wholesaling | Tagged , , , , , , , , , | 1 Comment

Money, Money, Money: Paying by Cash, Contactless Card or Digital?

In the UK Government Budget of the 3rd March it was announced that the upper limit for contactless card payments was to be lifted from £45 to £100. This reflects the rapid rise of contactless card payment (which began before … Continue reading

Posted in Amazon, Amazon Go, ATMs, Cash, Cashpoints, Consumer Change, Consumers, Contactless, Covid19, Credit and Debit Cards, European Union, Local Currency, Pandemic, Post Offices, Retailers, Self-Scanning, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

The Need for a Digital Tax

The origins of this post lie in early March when we were delighted, in what now seems another era, to host Helen Dickenson, the Chief Executive of the British Retail Consortium, at our Retail Futures event. She spoke on the … Continue reading

Posted in Amazon, BRC, Competition, Covid19, Digital, High Streets, Internet, Internet shopping, Local Authorities, Online Retailing, Places, Reinvention, Retail Change, Retail Economy, Retail Policy, Retail Sales, Social Inequality, Social Justice, Spaces, Tax, Town Centres, Towns, Uncategorized | Tagged , , , , , , , , , , , , | 1 Comment

Clicks and Mortar by Amazon

Last Friday afternoon I attended a launch of the new Amazon inspired and supported Clicks and Mortar store in the Waverley Mall, Edinburgh.  This is the third such store and the first in Scotland; ten are planned in total over … Continue reading

Posted in Amazon, Amazon Clicks and Mortar, Brands, Edinburgh, Entrepreneurship, Independents, Internet shopping, Malls, Online Retailing, Pop Up Shops, Pop-Up Shops, Reinvention, Retail brands, Retail Change, Retailers, Scotland's Town and High Streets, Scotland's Towns Partnership, Scottish Retailing, Shopping Centres, Small Shops, Town Centres, Towns, Uncategorized, Vacancies, Waverley Mall | Tagged , , , , , , , , , , , | Leave a comment

HMV – predictable or what?

125 stores, 2200 direct employees, an unknown number of individuals and businesses also linked to, and supplying, the company;  the administration and likely demise of HMV would be problematic at any time but between Christmas and New Year it has … Continue reading

Posted in administration, Amazon, Boxing Day, Closure, Competition, Consumer Change, Customer Service, Government, High Streets, HMV, Internet shopping, Local Retailers, Online Retailing, Rates, Record stores, Retail Change, Retail Failure, Tax, Technology, Timpsons, Town Centres, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Business Rates vs Online Tax

The upcoming Budget has as normal seen a flurry of ‘advice’ for the UK Government’s Chancellor.  Much of this is special pleading, especially in the light of the so-called End of Austerity.  Within this though the issue of business rates … Continue reading

Posted in Barclay Review, BRC, Digital, Government, High Streets, Internet shopping, Large Store Levy, Local Retailers, Online Retailing, Rates, Retail Failure, Tax, Town Centres | Tagged , , , , , , , , , | 5 Comments

A New User’s Reflections on Online Grocery Shopping

I am old enough to remember the initial Tesco home shopping trials in Gateshead in the early 1980s (Gateshead Shopping and Information System) when home shopping via Videotex (look it up if you don’t know) was seen as being a … Continue reading

Posted in Availability, Consumer Change, Food Retailing, Gateshead SIS, History, Internet shopping, Local Authorities, Online Retailing, Retail Change, Service Quality, Supply Chains, Television, Tesco | Tagged , , , , , , , , | Leave a comment