Author: Leigh Sparks
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May 2021 – Journal Articles page updated with two new academic papers in Planning, Theory and Practice, and Sustainability, joining our Ageing & Society paper
March 2021 – Personal Biography redesigned and updated
January 2021 – Updates of Media Commentary and Journal Articles page structures
Top Posts & Pages
- National Planning Framework 4 - the consultation
- Grocery Market Shares in the UK 2020
- Twenty One Years of UK Grocery Market Share
- About Leigh Sparks and this Blog
- Logistics and Retail Management 5th Edition
- UK Grocery Market Share 1997-2019
- Changing Scotland's Towns
- The Big Show (Y Sioe Fawr)
- London's Welsh Dairies: The Welsh Milk Trade
- The Multiplier and the Glue: Locally owned convenience stores and the local economy
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Category Archives: Self-Service
Going Self-Service – a 70 year old revolution?
A few weeks ago a journalist rang and asked about the introduction of self-service retailing into the UK. A particular question was about the way in which retailers converting to self-service in the 1940s and 1950s knew what to do … Continue reading
Posted in Consumer Change, Customer Service, Express Dairies, Food Retailing, Historic Shops, History, Retail Change, Retail History, Retail innovation, Retailers, Retailing, Self-checkout, Self-Service, Small Shops, Tesco, Uncategorized, USA
Tagged Express Dairies, Innovation, Knowledge Transfer, Retail, Retail History, Self-Service, Tesco
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Easy, it Ain’t
What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading
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