Tag Archives: Automation

Easy, it Ain’t

What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading

Posted in Automation, Communications, Customer Service, Easyjet, Personal, Retail Failure, Self-Scanning, Self-Service, Service Quality, Twitter | Tagged , , , , , , | Leave a comment

Clarence Saunders and Keedoozle

A year or so I was invited to become part of an online community – Brick meets Click (BMC) – which discusses and comments on interesting things in the world of retailing and technology and looks at the future of … Continue reading

Posted in Automation, Click and Collect, Consumer Change, Dark Stores, Food Retailing, History, Multichannel, Online Retailing, Retail History, Supermarket, USA | Tagged , , , , , , , | 1 Comment