Author: Leigh Sparks
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April 2020 -new journal article published (Journal Articles page) on Twenty-One Years of Going Shopping and Marketing History
January 2022 – removal of some redundant pages, reordering of some material, the addition of some new pages (under Commentaries), and some changes to some of the text throughout
Top Posts & Pages
- About Leigh Sparks and this Blog
- Logistics and Retail Management 5th Edition
- Retail change and why we fell in love with supermarkets?
- Co-operative Tokens, Sports Direct and The Bristol Pound
- Orkney - the Second Leg
- UK Grocery Market Share 1997-2019
- Grocery Market Shares in the UK 2020
- Checkout the Queen’s Platinum Jubilee
- Predicting the Post-Covid Retail Landscape: presentation for Scottish Grocers Federation Cross Party Group
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Tag Archives: Customers
Debenhams and Tesco
It is necessary to start this blog post by reflecting that underneath the news stories and headlines are real personal stories in which individuals are losing their jobs. Too often it is easy to focus on the store closure and … Continue reading
Posted in administration, Consumer Choice, Consumers, CVA, Debenhams, Department Stores, Employees, Rates, Rents, Retail Change, Retail Failure, Sports Direct, Store Closures, Uncategorized
Tagged administration, Customers, Debenhams, Department Stores, Jobs, Mike Ashley, Sports Direct, Store Closures, Tesco
6 Comments
2000 and Counting
This just popped up in my Twitter timeline; a tweet from James Timpson, announcing that Timpson’s had just opened their 2000th store. Now I am pretty sure that Twitter timelines reflect personality traits (hello, Cambridge Analytica, I’ll save you the … Continue reading
Posted in Competition, Consumer Change, CVA, High Streets, Leadership, Retail Change, Retail Failure, Retailers, Service Quality, Store Closures, Timpsons, Towns, Turnaround
Tagged Customers, CVA, Ex-offenders, failure, High Street, Retail, Retail Employment, Service Quality, Success, Timpson
1 Comment
Easy, it Ain’t
What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading