Category Archives: Personal

Aberfan

At a period when there seems to be an anniversary at every turn, on the 21st October there will be the 50th remembrance of a truly shocking event – Aberfan.  Seared in the memories of individuals and communities, especially across … Continue reading

Posted in Campaigns, Community, Disasters, Governance, Government, History, Personal, Places, Regeneration, Regulation, Social Justice, Wales | Tagged , , , , , | 3 Comments

Easy, it Ain’t

What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading

Posted in Automation, Communications, Customer Service, Easyjet, Personal, Retail Failure, Self-Scanning, Self-Service, Service Quality, Twitter | Tagged , , , , , , | Leave a comment

Silence isn’t Golden

Some of you have noticed a slightly uncharacteristic silence from me over the last few weeks. This was especially curious given the publication by the Scottish Government of two reports in which I have been involved (The National Review of … Continue reading

Posted in Basketball, Personal, Rugby League, Rugby Union, Wales | Tagged , , , | 2 Comments