Category Archives: Personal

Orc-(k)nee

There has been a lot of doom and gloom around in the last few weeks about the state of retail and high streets across the country.  There is clearly a new changed set of circumstances around consumer behaviours and the … Continue reading

Posted in Community, Cooperative Group, Creative Places, Environmental Quality, Food Tourism, Heritage, High Streets, Independents, Lidl, Orkney, Personal, Places, Pound Shops, Poundland, Public Realm, Retail History, Scotland's Islands, Seafood, Small Shops, Small Towns, Stirling, Tourism, Town Centres, Towns, Understanding Scottish Places, Urban History | Tagged , , , , | 3 Comments

Aberfan

At a period when there seems to be an anniversary at every turn, on the 21st October there will be the 50th remembrance of a truly shocking event – Aberfan.  Seared in the memories of individuals and communities, especially across … Continue reading

Posted in Campaigns, Community, Disasters, Governance, Government, History, Personal, Places, Regeneration, Regulation, Social Justice, Wales | Tagged , , , , , | 3 Comments

Easy, it Ain’t

What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading

Posted in Automation, Communications, Customer Service, Easyjet, Personal, Retail Failure, Self-Scanning, Self-Service, Service Quality, Twitter | Tagged , , , , , , | Leave a comment

Silence isn’t Golden

Some of you have noticed a slightly uncharacteristic silence from me over the last few weeks. This was especially curious given the publication by the Scottish Government of two reports in which I have been involved (The National Review of … Continue reading

Posted in Basketball, Personal, Rugby League, Rugby Union, Wales | Tagged , , , | 2 Comments