Author: Leigh Sparks
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May 2023 – Two new articles and a book chapter noted on the Journal Articles page
February 2023 – New piece for The Conversation on online retailing (see commentaries tab)
January 2023 – Roll over of some areas for new year, plus The Conversation piece on Christmas trading updates published (see commentaries tab) and main posts
December 2022 – End of year tidying up and re-arrangement, including link to EDAS podcast on places and towns (see presentations tab)
Top Posts & Pages
- Transformative Food Retailing, Data and Consumers
- Twenty One Years of UK Grocery Market Share
- The architectural heritage of Montague Burton’s Art Deco shops
- Internet sales as a percentage of retail sales in the UK
- Retail Branding: it's not (just) private label
- UK Grocery Market Share 1997-2019
- Co-operative Tokens, Sports Direct and The Bristol Pound
- Are Retailers Social Engineers?
- Food, health and data: developing transformative food retailing
- Strange Things in Self-Service
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Tag Archives: M&S
Don’t Bank On It
I was in a Building Society branch last Saturday morning in the centre of Stirling – a rare enough occurrence on its own, but made more interesting by the conversation going on next to me. The customer had a problem … Continue reading
Posted in Banks, Customer Service, Internet shopping, Marks and Spencer, Opening Hours
Tagged Banks, M&S, Opening Hours, Retail, Service
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