Tag Archives: Consumer change

Changing Times – the ONS Inflation Basket

As I write this entry, I am about to make a presentation at a business conference on the changing nature of retailing and the future of the high street. There are a number of themes I aim to pursue but … Continue reading

Posted in Books, Consumer Change, Data | Tagged , , , , , | Leave a comment

Half a million garden gnomes can’t be wrong, can they?

Twenty years ago when we were in the last recession (albeit a mini and shallow one compared to this time) there were very few discount retailers around – well certainly not of the form that are strong today. A good … Continue reading

Posted in Consumer Change, Pound Shops, Retail Economy | Tagged , , | Leave a comment

Waitrose – mining a rich seam of service?

I moved to Stirling around the time of the miner’s strike against the Thatcher government. On one of the main roundabouts into Stirling’s town centre stood the Stirling Miner’s Welfare Club. A couple of years ago it was pulled down … Continue reading

Posted in Consumer Change, Customer Service, Food Retailing, Retailers, Waitrose | Tagged , , , , | Leave a comment