Author: Leigh Sparks
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March 2021 – Personal Biography redesigned and updated
January 2021 – Updates of Media Commentary and Journal Articles page structures
October 2020 – Additions of recent articles in Social Science & Medicine and Marketing Theory to the Journal Article section
Top Posts & Pages
- Grocery Market Shares in the UK 2020
- The Great Re-Awakening?
- Locavore's Bigger Plan
- Retail Sales in Great Britain, January 2021
- Ten years on stirlingretail.com
- La Dolce Vita - or perhaps not
- Aberdeen, No More?
- The Place for Older Consumers
- An (Un)Happy Anniversary
- Money, Money, Money: Paying by Cash, Contactless Card or Digital?
Writing About ...
- Follow Stirlingretail on WordPress.com
Category Archives: Service Quality
Visiting Helsinki for a couple of days (see blog here) allowed me also to experience a guided visit to the S-Group’s Herkku Food Market Delicatessen in the basement of the Stockmann Department Store. Stockmann is an institution in Finland, being … Continue reading
This just popped up in my Twitter timeline; a tweet from James Timpson, announcing that Timpson’s had just opened their 2000th store. Now I am pretty sure that Twitter timelines reflect personality traits (hello, Cambridge Analytica, I’ll save you the … Continue reading
What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading