Author: Leigh Sparks
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Category Archives: Service Quality
Herkku Food Market Delicatessen – Helsinki
Visiting Helsinki for a couple of days (see blog here) allowed me also to experience a guided visit to the S-Group’s Herkku Food Market Delicatessen in the basement of the Stockmann Department Store. Stockmann is an institution in Finland, being … Continue reading
Posted in Consumer Lifestyle, Cooperatives, Customer Service, Delicatessen, Deposit Return Scheme, Finland, Food, Food and Beverage, Food Retailing, Format, Herkku, Merchandising, Restaurants, Retailers, Retailing, Service Quality, Town Centre Living, Uncategorized
Tagged Bistro, Cooperatives, Customer service, Delicatessen, Deposit Return Scheme, Finland, Fish, Food and Beverage, Food retailing, Helsinki, Herkku, Juice, Restaurants, Reverse Vending, S-Group, Service Counters, Stockmann, Supermarket
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A New User’s Reflections on Online Grocery Shopping
I am old enough to remember the initial Tesco home shopping trials in Gateshead in the early 1980s (Gateshead Shopping and Information System) when home shopping via Videotex (look it up if you don’t know) was seen as being a … Continue reading
Posted in Availability, Consumer Change, Food Retailing, Gateshead SIS, History, Internet shopping, Local Authorities, Online Retailing, Retail Change, Service Quality, Supply Chains, Television, Tesco
Tagged Amazon, Computing, Gateshead SIS, Groceries, Home Shoppng, internet shopping, technology, Tesco, Videotex
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2000 and Counting
This just popped up in my Twitter timeline; a tweet from James Timpson, announcing that Timpson’s had just opened their 2000th store. Now I am pretty sure that Twitter timelines reflect personality traits (hello, Cambridge Analytica, I’ll save you the … Continue reading
Posted in Competition, Consumer Change, CVA, High Streets, Leadership, Retail Change, Retail Failure, Retailers, Service Quality, Store Closures, Timpsons, Towns, Turnaround
Tagged Customers, CVA, Ex-offenders, failure, High Street, Retail, Retail Employment, Service Quality, Success, Timpson
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Easy, it Ain’t
What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading
Bread of Heaven
A couple of years ago this blog fell silent for a month or so. No, it was not one of my extended holidays (if, only), but rather involved me being otherwise occupied around the death of my father. Well, my … Continue reading