Category Archives: Self-Scanning

The Future of Work in Retailing? Just Walk Out

There has been quite a lot of attention in the last few days on the Amazon Go unit in Seattle being opened to the public.  Much has focused on whether this is the end of retail work and how fast … Continue reading

Posted in Amazon Go, Asda, Automation, BRC, Consumers, Contactless, Convenience stores, Employees, Employment, Food Retailing, Hypermarkets, management, Retail Change, Retailers, Sainsbury, Self-Scanning, Tesco, Urban, WH Smith | Tagged , , , , , , , , , , , , , , , | 2 Comments

Easy, it Ain’t

What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading

Posted in Automation, Communications, Customer Service, Easyjet, Personal, Retail Failure, Self-Scanning, Self-Service, Service Quality, Twitter | Tagged , , , , , , | Leave a comment

Robert Peston on Retailing and Shopping; the new Tesco

Monday nights won’t be the same without Robert Peston – now there’s a phrase that does not come along every day. But the last three weeks have seen Peston’s excellent BBC series on Retailing and Shopping in the UK since … Continue reading

Posted in Food Retailing, Music, Online Retailing, Self-Scanning, Television, Tesco | Tagged , , , , , , , | 2 Comments