Category Archives: Self-Scanning

Easy, it Ain’t

What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading

Posted in Automation, Communications, Customer Service, Easyjet, Personal, Retail Failure, Self-Scanning, Self-Service, Service Quality, Twitter | Tagged , , , , , , | Leave a comment

Robert Peston on Retailing and Shopping; the new Tesco

Monday nights won’t be the same without Robert Peston – now there’s a phrase that does not come along every day. But the last three weeks have seen Peston’s excellent BBC series on Retailing and Shopping in the UK since … Continue reading

Posted in Food Retailing, Music, Online Retailing, Self-Scanning, Television, Tesco | Tagged , , , , , , , | 2 Comments