Category Archives: Returns

Return to Sender? Deposit Return Schemes

I am in the fortunate position of being able to get involved in two Scottish Parliament Cross Party Groups; one on Towns and Town Centres linked to Scotland’s Towns Partnership, and one on Independent Convenience Stores linked to the Scottish … Continue reading

Posted in Community Grocer, Consumer Lifestyle, Convenience stores, Deposit Return Scheme, Food Retailing, Government, Keep Scotland Beautiful, Legislation, Local Retailers, Public Realm, Regulation, Retailers, Retailing, Returns, Reverse Vending, Scottish Government, Scottish Grocers Federation, Small Shops, Uncategorized, Vending Machines | Tagged , , , , , , , | Leave a comment

Try Before You Buy: A ‘Returns Tsunami’?

The rise of the internet as a channel of purchase and distribution has been a major transformation for consumers and also for many retailers.  Whilst distance selling including mail order had been present for centuries, the internet offers a radically … Continue reading

Posted in Asos, Availability, Catalogues, Consumer Choice, Internet shopping, Loyalty, Membership, Returns, Supply Chains, Sustainable Development, Try before you buy | Tagged , , , , | Leave a comment

Black and Blue

Some further thoughts on Black Friday, as it has become a disruptive event: The spike in sales was unprecedented, as shown by John Lewis and the figure below (courtesy of @neilretail). This cascaded into problems with store service and then … Continue reading

Posted in Black Friday, Christmas, Cyber Monday, Internet shopping, John Lewis Partnership, Logistics, Online Retailing, Returns, Sales, Supply Chains | Tagged , , , , , | 2 Comments