Category Archives: Retailing

An overview of (UK) retailing

One of the common questions that I get asked, generally and by journalists and students, is ‘what is going on in retailing?’  There are many ways to answer this, and in the various presentations I do, some of the themes … Continue reading

Posted in Academics, Books, Consumer Change, Education, Food Retailing, Internet shopping, Retailers, Retailing | Tagged , , , , , , | Leave a comment

Winston Churchill Memorial Trust Travelling Fellowships 2017

In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers.  I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading

Posted in Basketball, Churchill Fellow, Customer Service, Retailing, USA, Winston Churchill Memorial Trust | Tagged , , , , , , | 2 Comments

Whose Responsibility is it Anyway?

A few weeks ago I took part in a workshop organised by the Stirling Management School’s Behavioural Science group and supported by SIRE (Scottish Institute for Research in Economics). The topic was consumer preferences, perceptions and decision-making, mainly in the … Continue reading

Posted in Behavioural Economics, Consumer Change, Consumer Choice, Consumers, Food Retailing, Food Standards, Retailers, Retailing, Tax, Uncategorized | Tagged , , , | Leave a comment

Time Flies

Remarkably – well to me anyhow – it has been almost six weeks since I last posted on here. It is not as though things haven’t been happening or that I have not been busy, it is just life has … Continue reading

Posted in Community, Diet and Health, Food, Food Court, Health, Hospital, Pharmacy, Retailing, Shopping Centres, Singapore, Sport, University of Stirling | Tagged , , , , , , , | 2 Comments

‘Rescuing town centres in the light of changing retail trends’

Given it was the hottest July day ever in the UK, it was some relief for the audience at the latest National Retail Planning Forum (NRPF) seminar to be indoors in air-conditioned luxury at Carter Jonas, just off teeming and … Continue reading

Posted in Milton Keynes, Newport, Regeneration, Retailing, Town Centre Action Plan, Town Centres | Tagged , , , , , , , , , , | Leave a comment

“Places of Possibility; Spaces of Opportunity”

It was with the phrase “Places of Possibility; Spaces of Opportunity” that we ended Julian Dobson’s tour de force on “How to Save our Town Centres” last Wednesday. His presentation and Scottish book launch to a full Storytelling centre in … Continue reading

Posted in Books, Crowdfunding, High Streets, MSPs, Places, Planning, Property, Public Realm, Retailers, Retailing, Scotland's Town and High Streets, Scotland's Towns Partnership, Spaces, Town Centre Action Plan, Town Centres, Towns, Understanding Scottish Places | Tagged , , , , , , , , | Leave a comment

Town Centre Toolkit Launched on the New Scotland’s Towns Partnership Portal

One of the key actions from the Scottish Government’s Town Centre Action Plan was the development of (what was then called) the Masterplanning Toolkit. This has now morphed into the Town Centre Toolkit, which is both more accurate and just … Continue reading

Posted in Community, High Streets, Planning, Retailing, Scotland's Town and High Streets, Scotland's Towns Partnership, Town Centres | Tagged , , , | 2 Comments