Category Archives: Retail Failure

Easy, it Ain’t

What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading

Posted in Automation, Communications, Customer Service, Easyjet, Personal, Retail Failure, Self-Scanning, Self-Service, Service Quality, Twitter | Tagged , , , , , , | Leave a comment

The Conversation: What is Going on at Tesco?

The University of Stirling is a supporter of The Conversation, and I published a commentary there yesterday. I reblog it here. My commentary, perhaps unsurprisingly, was on the goings-on at Tesco, which has been something of a running theme on … Continue reading

Posted in Click and Collect, Competition, Consumer Change, Discounters, Finance, Food Retailing, Internet shopping, Retail Failure, Tesco | Tagged , , , , , , | 2 Comments

Have You Heard of Sanders Bros?

For me it all began when one of my MBA retailing students showed me an advertisement from the 1933 Times and challenged me, as a Professor of Retail Studies, to tell him who Sanders Bros were, given that they were … Continue reading

Posted in Academics, Books, Closure, Food Retailing, Historic Shops, History, Retail Failure, Retail History, Sainsbury, Sanders Bros, Tesco | Tagged , , , , , | 5 Comments

What Future for the Co-operative Group?

“This is a radical report aimed at a stuffy, conservative organisation which has fallen badly behind the times. After such a report, no movement could possibly sit back and do nothing.” One might be forgiven for thinking that the quotation … Continue reading

Posted in Competition, Cooperative Group, Cooperatives, Governance, Retail Failure, Retailers | Tagged , , , , , , | 2 Comments

The Outs and Ins of Administration

Towards the end of last week the retail news was rather dominated by a Deloitte report based on Local Data Company data  (The changing face of retail: where did all the shops go?) suggesting that the death of the high … Continue reading

Posted in Charity Shops, Churn, Closure, High Streets, Local Data Company, Pound Shops, Retail Failure | Tagged , , , , , , , | Leave a comment

Today: the High Street

Today, the Today programme on Radio 4 is running two opposing views of the high street and soliciting views about the state of, the memories of, and the future of Britain’s high street.These will feed into a series of reports … Continue reading

Posted in Consumer Change, High Streets, Internet shopping, Places, Retail Failure, Town Centres, Uncategorized | Tagged , , , , , | 2 Comments

Summertime … … … and the retailing is (far from) easy

You know how it is … you go away for a few weeks and when you come back everything is sort of the same, but well also, sort of different. The British (maybe only Scottish) summer is of course a … Continue reading

Posted in Consumer Change, Consumers, High Streets, Market Shares, Places, Retail Economy, Retail Failure, Retailers | Tagged , , , , | Leave a comment