Category Archives: Multichannel

Re-imagining the High Street with Technology

The Grimsey Review of 2013 very strongly made the case that the high street of the future (or indeed of the present) has to embrace the digital world into which many of us have increasingly moved. As technology and consumers … Continue reading

Posted in Bill Grimsey, Car Parking, High Streets, Independents, Loyalty, Multichannel, Online Retailing, Regeneration, Technology, Town Centres | Tagged , , , , | Leave a comment

Christmas Past; Christmas Future?

With the Asda results due this week, the dust has sort of settled over Christmas trading. There are plenty of reports and coverage on the winners and loser based on sales and some evidence for some on the impacts on … Continue reading

Posted in Availability, Christmas, Consumer Change, Internet shopping, Marks and Spencer, Multichannel, PC World, Technology | Tagged , , , , | Leave a comment

Clarence Saunders and Keedoozle

A year or so I was invited to become part of an online community – Brick meets Click (BMC) – which discusses and comments on interesting things in the world of retailing and technology and looks at the future of … Continue reading

Posted in Automation, Click and Collect, Consumer Change, Dark Stores, Food Retailing, History, Multichannel, Online Retailing, Retail History, Supermarket, USA | Tagged , , , , , , , | 1 Comment

The Great, the Good and the Minister

There are a lot of retail industry conferences out there, and if I combined the industry ones and the academic ones (assuming cost was no barrier) then I am sure I could readily conference the year away. Boring, repetitive but … Continue reading

Posted in Brands, BRC, Consumer Change, Customer Service, High Streets, Internet, Multichannel, Retailers, Tax | Tagged , , , , | Leave a comment

Going Strong?

I have procrastinated over this post for too long now, having been caught up in the symbolism that this will be my 100th post on this blog.  It is of course just another number, and when you get to my … Continue reading

Posted in Consumer Change, Multichannel, Online Retailing, Pound Shops, Retail Economy, Retailers, Sainsbury, Scottish Retail Sales, Vacancies | Tagged , | 1 Comment

It’s life Jim, but not as we knew it

Being away for a few weeks has  advantages and disadvantages.  It does mean that I get to catch-up on trade press and newspaper reading in one batch when I return.  Reading a few weeks worth of these at one time … Continue reading

Posted in Closure, Consumer Change, Government, International Retailing, Internet, Multichannel | Tagged , , , , | 2 Comments

Online vs Offline: Like for Like?

So the received wisdom about Christmas is that it was an online one. Retailers with good online offers – or perhaps more accurately  – compelling multi-channel approaches, did really well, and those without, well, did without, Thus the march onwards … Continue reading

Posted in Catalogues, Christmas, Closure, Internet, Multichannel, Online Retailing, Sainsbury, Scottish Retail Sales, Tesco | Tagged , , , , , | 6 Comments