Category Archives: Multichannel

Singapore Swing

My current dose of warm weather in Singapore and soon in Hong Kong is mainly about meeting and talking to partners of the University of Stirling in my capacity as Deputy Principal for Internationalisation and Graduate Studies. It is good … Continue reading

Posted in Academics, Consumer Change, Consumer Lifestyle, Consumers, Convenience stores, Experiential, Multichannel, Retail brands, Retailers, Singapore | Tagged , , , , , , , , , , , | Leave a comment

Navigating The New Retail Landscape

Readers of this blog will be aware of the occasional use of guest bloggers and of book reviews.  A couple of weeks ago my colleague Steve Burt showed me a new retail book he had bought, authored by two contemporaries … Continue reading

Posted in Academics, Books, Consumer Change, Consumers, Customer engagement, International Retailing, Internet, Multichannel, Retail Change, Retail leadership, Retailers, Strategy, Technology | Tagged , , , , , , , , | 1 Comment

And now for some good news: Dixons Carphone and Dyson Openings

As promised, after my rather pessimistic review of some recent retail stories in the last blog, I want to turn to something a little more positive.  The stories below that caught my attention are in one way the other side … Continue reading

Posted in BrickMeetsClick, Consumer Lifestyle, Design, Dixons Carphone, Dyson, Electronics, Engineering, Experiential, Flagship, London, Multichannel, Oxford Street, Pop-Up Shops, Space, Tesco | Tagged , , , , , , , , | Leave a comment

The Conversation: BHS

The University of Stirling is a supporter of The Conversation and I published a piece there today on the travails of BHS. I reblog it here. You will also see and read some other media coverage of mine in other … Continue reading

Posted in administration, BHS, Closure, Competition, Consumer Change, Department Stores, Finance, High Streets, Multichannel, Resilience, Store Closures, Town Centres, Variety Stores | Tagged , , , , , , , | 1 Comment

Super Thursday?

Last Thursday was dubbed Super Thursday by a number of analysts due to the sheer volume of results, trading updates and other news expected from retail companies. It did not disappoint in that Morrisons sold off their convenience stores and … Continue reading

Posted in Aldi, Competition, Convenience stores, Discounters, Discounts, Food Retailing, Lidl, Local Retailers, Multichannel, Places, Post Offices, Pound Shops, Poundland, Scottish Grocers Federation, Understanding Scottish Places, USP | Tagged , , , , , , , , , | 2 Comments

Thoughts on Tesco and M&S

The obvious cheap shot, unresisted by a number on social media so far today, is that whilst Tesco have revealed their Trading Statement for the last 19 weeks, we need to wait a while to see if these figures are … Continue reading

Posted in Availability, Click and Collect, Consumer Change, Food Retailing, Logistics, Marks and Spencer, Multichannel, Pricing, Store Closures, Supply Chains, Tesco, Turnaround | Tagged , , , , , | 1 Comment

Sting in the Tale of Internet Shopping

The week before last, STV news featured a (very brief) clip of me discussing the rise of internet shopping. This had been prompted by the news that it was 20 years since the first commercial internet shopping purchase. I am … Continue reading

Posted in Click and Collect, Consumer Change, Design, Internet, Internet shopping, Multichannel | Tagged , , , | Leave a comment