Category Archives: Membership

The Co-operative Group Results 2021

Posted on May 13, 2022 by Leigh Sparks

A few weeks ago I was asked to provide a short analysis on the Co-operative Group’s results for 2021. This has now been published in Coop News. I repost it below. If nothing else it shows the impact of the … Continue reading →

Posted in Availability, Community, Cooperative Group, Cooperatives, Covid19, Food Retailing, Membership, Retailing, Supply Chains | Tagged , , , , , , , | 1 Comment

Try Before You Buy: A ‘Returns Tsunami’?

Posted on April 20, 2018 by Leigh Sparks

The rise of the internet as a channel of purchase and distribution has been a major transformation for consumers and also for many retailers.  Whilst distance selling including mail order had been present for centuries, the internet offers a radically … Continue reading →

Posted in Asos, Availability, Catalogues, Consumer Choice, Internet shopping, Loyalty, Membership, Returns, Supply Chains, Sustainable Development, Try before you buy | Tagged , , , , | Leave a comment

Marks and Sparks

Posted on November 2, 2015 by Leigh Sparks

In the dim and distant past, when I first arrived at the University of Stirling, I was one of number of research follows and assistants involved in establishing the Institute for Retail Studies under the leadership of John Dawson. One … Continue reading →

Posted in Experiential, Loyalty, Loyalty Schemes, Marks and Spencer, Membership, Relationships, Sparks, University of Stirling | Tagged , , , , , | Leave a comment