Category Archives: Marks and Spencer

Multi-channel Vision?

In my catch-up from being away, I saw a piece in Retail Week (7 September 2012, p32-34, M&S’s multichannel vision) which I wanted to read and consider at more length. Years ago, some of us were asked about the effects … Continue reading

Posted in Consumer Change, Design, Marks and Spencer, Multichannel | Tagged , , , , | Leave a comment

Don’t Bank On It

I was in a Building Society branch last Saturday morning in the centre of Stirling – a rare enough occurrence on its own, but made more interesting by the conversation going on next to me. The customer had a problem … Continue reading

Posted in Banks, Customer Service, Internet shopping, Marks and Spencer, Opening Hours | Tagged , , , , | Leave a comment

Easter, Tesco and M&S

Another month, another set of Scottish retail sales figures, another disast…   Oh, hang on, these weren’t the worst figures ever; which makes quite a nice change. The headline figures were actually not so bad; well at first glance. But, look … Continue reading

Posted in Consumers, Customer Service, Marks and Spencer, Retailers, Scottish Retail Sales, Stock, Tesco | Tagged , , , | 3 Comments