Category Archives: Consumer Change

What Should We Value about Retailing and Towns and What Should We Do About Them?

Apologies, this took a little longer and got a bit lengthier than I originally intended.   “If they look beyond heroic individualism and accept that individuals exist in a network of social bonds and obligations, we might just see a … Continue reading

Posted in Community, Consumer Change, Consumers, Employment, Food, Food Banks, Food Retailing, Government, Grocery, Health, Healthy Living, High Streets, Independents, Leadership, Local Retailers, Non-food retailing, Places, Proactive Planning, Rates, Reinvention, Retail Change, Retail Planning, Retailing, Scottish Government, Shopping, Spaces, Streets, Streetscapes, Supply Chains, Tax, Town Centres, Towns, Uncategorized, Urban | Tagged , , , , , , , , , , , , , , | 7 Comments

Scottish Retail Sales: seeing the impact of Lockdown

Earlier today (22nd April) the March figures from the Scottish Retail Sales Monitor (managed by the British Retail Consortium and KPMG) were published. They were as bad as everyone expected, and the commentary in the media showed due concern (for … Continue reading

Posted in Availability, BRC, Closure, Community, Consumer Change, Consumers, Convenience stores, Covid19, Food, Food Retailing, Grocery, High Streets, Independents, Internet shopping, Lockdown, Market Shares, Non-food retailing, Panic buying, Places, Rents, Resilience, Retail Change, Retail Economy, Retail Sales, Retailers, Retailing, Scotland's Town and High Streets, Scottish Retail Consortium, Scottish Retail Sales, Scottish Retailing, Shopping, Social Inequality, Supply Chains, Town Centres, Towns, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

Supermarket Nightmares: Keeping your Distance

In, what seems like an eternity ago.  I got into a degree of trouble for suggesting that food retailers, for good or bad, were ‘social engineers’ and we needed to recognise and understand the implications of this.  This was on … Continue reading

Posted in Academics, Amazon Go, Behavioural Economics, Consumer Change, Consumer Choice, Consumers, Dark Stores, Design, Employment practices, Food Retailing, Food Standards Scotland, Health, Panic buying, Retail Change, Retailers, Social Inequality, Supermarket, Uncategorized, University of Stirling, Well being | Tagged , , , , , , , , , , , , | 1 Comment

Changing Priorities? The End of the (Retail) World as We Knew It

In the last three posts I have looked at the food vs non-food dichotomy in retailing as COVID19 sweeps through the country.  The figures and situation are astonishing and something no-one predicted a few weeks/months ago. How do we make … Continue reading

Posted in Availability, Community, Consumer Change, Consumer Choice, Consumers, Contactless, Convenience stores, Covid19, Food Retailing, Grocery, Independents, Internet shopping, Local Retailers, Localisation, Non-food retailing, Online Retailing, Panic buying, Producers, Resilience, Retail Change, Retail Sales, Retailers, Small Shops, Supermarket, Suppliers, Supply Chains, Uncategorized | Tagged , , , , , , , , , , , , , , , | 2 Comments

Christmas and more in March – but only for some

On the 31st March, Kantar released their data on the last four weeks of grocery sales and the figures were eye-watering, outperforming Christmas sales and periods. March was the biggest month of grocery sales in the UK ever recorded. In … Continue reading

Posted in Alcohol, Christmas, Community Grocer, Consumer Change, Convenience stores, Covid19, Data, Food, Food Retailing, Internet shopping, Kantar, Lidl, Local Retailers, Logistics, Non-food retailing, Online Retailing, Panic buying, Restaurants, Retail Change, Retail Sales, Retailers, Sainsbury, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | 3 Comments

Retail Armageddon or Reinvention?

On the 3rd March, the University of Stirling, the Stirling Management School and the Institute for Retail Studies were very pleased to host the Chief Executive of the British Retail Consortium, Helen Dickinson, OBE.  In front of an audience of … Continue reading

Posted in Accounting, BRC, Brexit, Consumer Change, Employees, Government, Institute for Retail Studies, Internet shopping, Legislation, Local Retailers, Online Retailing, Rates, Regeneration, Regulation, Reinvention, Retail brands, Retail Change, Retail Policy, Scottish Government, Scottish Grocers Federation, Scottish Retailing, Small Shops, Technology, Uncategorized, University of Stirling | Tagged , , , , , , , , , , , , , , , , , , | 5 Comments

Shopping Centres and Town Centres in Scotland

The significance of shopping centres across Scotland is undeniable and has been the subject of interest for Scotland’s Towns Partnership (with REVO and DWF LLP), as this blog has noted before.  Last week the same partners brought together a range … Continue reading

Posted in Consumer Change, Edinburgh, Government, Local Authorities, Malls, Paisley, Places, Regeneration, Reinvention, Retail Change, Retailers, Scotland's Town and High Streets, Scotland's Towns Partnership, Scottish Government, Scottish Retailing, Shopping Centres, SNIB, Social value, Town Centres, Towns, Uncategorized, Urban, Vacancies | Tagged , , , , , , , , , , , | Leave a comment

Scotland’s Towns Conference 2019

One of the now established features of Scotland’s Towns Partnership and Scotland’s Towns Week is the Annual Conference.  For many years it has been located in the Central Belt, but for 2019 it relocated to Aberdeen.  There are many good … Continue reading

Posted in Aberdeen, Amsterdam, BIDS, Bids Scotland, Consumer Change, Cork, Creative Places, Development Trusts, Healthy Ageing, High Streets, Local Authorities, Localisation, Place Standard, Places, Policy, Public Realm, Retail Change, Retail Policy, Retailers, Scotland's Improvement Districts, Scotland's Town and High Streets, Scotland's Towns Partnership, Scottish Government, Scottish Retailing, Small Towns, Streetscapes, Town Centre Action Plan, town centre first, Town Centre Living, Town Centre Review, Town Centres, Towns, Uncategorized, Urban | Tagged , , , , , , , , , , , , , | Leave a comment

Towns and Town Centres in Scotland: reflections six years on from Fraser

I was recently asked to do a 10 minute reflection on the state of towns and town centres in Scotland and the work that has derived from the Fraser Review (the National Review of Town Centres) and from Scotland’s Towns Partnership. … Continue reading

Posted in BIDS, Bids Scotland, Consumer Change, Consumer Lifestyle, Creative Places, Development Trusts, Government, High Streets, Internet shopping, Local Authorities, Mary Portas, Online Retailing, Place Standard, Places, Planning, Policy, Rates, Regeneration, Reinvention, Rents, Retail Change, Retail Policy, Retailers, Scotland's Improvement Districts, Scotland's Town and High Streets, Scotland's Towns Partnership, Scottish Government, Tax, TCRF, Town Centre Action Plan, town centre first, Town Centre Review, Town Centres, Towns, Uncategorized, Understanding Scottish Places | Tagged , , , , , , , , , , | 2 Comments

Going Self-Service – a 70 year old revolution?

A few weeks ago a journalist rang and asked about the introduction of self-service retailing into the UK.  A particular question was about the way in which retailers converting to self-service in the 1940s and 1950s knew what to do … Continue reading

Posted in Consumer Change, Customer Service, Express Dairies, Food Retailing, Historic Shops, History, Retail Change, Retail History, Retail innovation, Retailers, Retailing, Self-checkout, Self-Service, Small Shops, Tesco, Uncategorized, USA | Tagged , , , , , , | Leave a comment