Category Archives: Communications

Two new academic papers on healthy eating and sport

The last few weeks of 2016 saw the release in early view of two new articles on which I am co-author.  Both are slightly unrelated directly to retailing, but they do have tangential interest for those who know my broader … Continue reading

Posted in Academics, Advertising, Communications, Consumer Lifestyle, Cooperative Group, CSR, Diet and Health, Food Retailing, Pricing, Promotion, Sport | Tagged , , , , , , , | Leave a comment

Easy, it Ain’t

What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading

Posted in Automation, Communications, Customer Service, Easyjet, Personal, Retail Failure, Self-Scanning, Self-Service, Service Quality, Twitter | Tagged , , , , , , | Leave a comment

No (digital) place like home?

Over the last few years I have had several very interesting conversations with Simon Baldwin about the role of digital and social media in the development and maintenance of places, towns and BIDs. In response to my last post on … Continue reading

Posted in Communications, Digital, Home, Internet, Places, Scotland, Social media, Towns | Tagged , , , , , , , , , | Leave a comment