Category Archives: Click and Collect

Confidence, Cash and Friction: Shopping in Scotland

Posted on June 29, 2020 by

So, shops (well those not cooped up in an indoor shopping centre) in Scotland are now open. The long road back to re-opening the economy has taken another step forward, and one result is a gigantic queue outside a city … Continue reading →

Posted in Cash, Click and Collect, Consumer Change, Consumers, Convenience, Covid19, Employees, Friction, High Streets, Home Delivery, Internet shopping, Lockdown, Online Retailing, Opening Hours, Queuing, Retail Change, Scotland, Scotland's Town and High Streets, Scottish Retailing, Shopping, Shopping Centres, Social Distancing, Town Centres, Uncategorized | Tagged , , , , , , , , , , , , , | Leave a comment

Tracking the Impact of Lockdown on Retailers

Posted on May 26, 2020 by

The impact of COVID-19 has hit retailers in different ways. We are now beginning to see the official figures and some retailers have provided updates. As anticipated in a previous post, the April sales figures for Scotland showed a massive … Continue reading →

Posted in B&Q, Click and Collect, Consumers, Contactless, Covid19, Employment practices, Food, Home Delivery, Internet, Internet shopping, Kingfisher, Lockdown, Multichannel, Next, Online Retailing, Poland, Regulation, Retail Change, Retail Sales, Retailers, Sainsbury, Screwfix, Uncategorized | Tagged , , , , , , , , , , , , | 1 Comment

Waaaagaaamaaamaaa – Tesco and Booker spring a surpise (perhaps)

Posted on January 27, 2017 by

I read something the other day whereby the author noted that such was the bad news coming out of this government and the USA so far in January, they were getting nostalgic for the calm and reason of 2016. When … Continue reading →

Posted in Association of Convenience Stores, Booker, Click and Collect, Competition, Competition and Markets Authority, Consumer Change, Consumer Lifestyle, Convenience stores, Food and Beverage, Food Retailing, Mergers, Restaurants, Retail Change, Tesco, Wholesaling | Tagged , , , , , , , , , , | 12 Comments

How Are Consumers using Online Grocery?

Posted on March 29, 2016 by

I’ve been called many things, but as I have noted in this blog before, one of the most distinctive is that I am a ‘Black Belt’ on the Brick Meets Click website.  I am not sure what I have done … Continue reading →

Posted in BrickMeetsClick, Click and Collect, Consumer Lifestyle, Food Retailing, Online Retailing, USA | Tagged , , , , , | Leave a comment

The Conversation: What is Going on at Tesco?

Posted on April 23, 2015 by

The University of Stirling is a supporter of The Conversation, and I published a commentary there yesterday. I reblog it here. My commentary, perhaps unsurprisingly, was on the goings-on at Tesco, which has been something of a running theme on … Continue reading →

Posted in Click and Collect, Competition, Consumer Change, Discounters, Finance, Food Retailing, Internet shopping, Retail Failure, Tesco | Tagged , , , , , , | 2 Comments

Thoughts on Tesco and M&S

Posted on January 8, 2015 by

The obvious cheap shot, unresisted by a number on social media so far today, is that whilst Tesco have revealed their Trading Statement for the last 19 weeks, we need to wait a while to see if these figures are … Continue reading →

Posted in Availability, Click and Collect, Consumer Change, Food Retailing, Logistics, Marks and Spencer, Multichannel, Pricing, Store Closures, Supply Chains, Tesco, Turnaround | Tagged , , , , , | 1 Comment

Sting in the Tale of Internet Shopping

Posted on August 21, 2014 by

The week before last, STV news featured a (very brief) clip of me discussing the rise of internet shopping. This had been prompted by the news that it was 20 years since the first commercial internet shopping purchase. I am … Continue reading →

Posted in Click and Collect, Consumer Change, Design, Internet, Internet shopping, Multichannel | Tagged , , , | Leave a comment

John Lewis: Stories of a Shopkeeper

Posted on June 13, 2014 by

Earlier this week I had a number of meetings in London and for the last of them I was looking for a central café. I am not sure that’s quite how John Lewis on Oxford Street really likes to think … Continue reading →

Posted in Books, Click and Collect, Department Stores, Heritage, Historic Shops, John Lewis Partnership, London, Retail History, Sanders Bros, Waitrose | Tagged , , , , , | Leave a comment

“You can’t be a good retailer unless you’re good at logistics”

Posted on April 1, 2014 by

At the recent World Retail Congress in Singapore, Scott Price, CEO Wal-Mart Asia made the statement that ‘you can’t be a good retailer unless you’re good at logistics’. Regular readers of this blog know that this is a theme I … Continue reading →

Posted in Availability, Books, Click and Collect, Dark Stores, Logistics, Online Retailing, Supply Chains | Tagged , , , | Leave a comment

Clarence Saunders and Keedoozle

Posted on August 28, 2013 by

A year or so I was invited to become part of an online community – Brick meets Click (BMC) – which discusses and comments on interesting things in the world of retailing and technology and looks at the future of … Continue reading →

Posted in Automation, Click and Collect, Consumer Change, Dark Stores, Food Retailing, History, Multichannel, Online Retailing, Retail History, Supermarket, USA | Tagged , , , , , , , | 2 Comments