Category Archives: Basketball

Winston Churchill Memorial Trust Travelling Fellowships 2017

In the summer of 1989 I spent eight weeks travelling around the United States and Canada looking at the customer service practices of North American retailers.  I visited numerous retailers, large and small, and interviewed countless owners, managers, directors and … Continue reading

Posted in Basketball, Churchill Fellow, Customer Service, Retailing, USA, Winston Churchill Memorial Trust | Tagged , , , , , , | 2 Comments

Silence isn’t Golden

Some of you have noticed a slightly uncharacteristic silence from me over the last few weeks. This was especially curious given the publication by the Scottish Government of two reports in which I have been involved (The National Review of … Continue reading

Posted in Basketball, Personal, Rugby League, Rugby Union, Wales | Tagged , , , | 2 Comments