Category Archives: Automation

The Future of Work in Retailing? Just Walk Out

Posted on January 26, 2018 by

There has been quite a lot of attention in the last few days on the Amazon Go unit in Seattle being opened to the public.  Much has focused on whether this is the end of retail work and how fast … Continue reading →

Posted in Amazon Go, Asda, Automation, BRC, Consumers, Contactless, Convenience stores, Employees, Employment, Food Retailing, Hypermarkets, management, Retail Change, Retailers, Sainsbury, Self-Scanning, Tesco, Urban, WH Smith | Tagged , , , , , , , , , , , , , , , | 2 Comments

Vending Machines and the Internet

Posted on November 28, 2016 by

I first encountered John Dawson when I was working in the City Council in Townsville, Northern Queensland.  I was on a four-month exchange as a student and had been asked to do some research on shopping centres.  As a consequence … Continue reading →

Posted in Academics, Automation, Consumer Lifestyle, Farm Shops, Online Retailing, Opening Hours, Restaurants, Singapore, Technology, Uncategorized, Vending Machines | Tagged , , , , , , | Leave a comment

Easy, it Ain’t

Posted on September 7, 2015 by

What with the announcement by a number of retailers that they are re-considering the tone of voice and announcements made by their self service checkouts and others who are removing such non-human (inhuman?) equipment, it has not been a good … Continue reading →

Posted in Automation, Communications, Customer Service, Easyjet, Personal, Retail Failure, Self-Scanning, Self-Service, Service Quality, Twitter | Tagged , , , , , , | Leave a comment

Clarence Saunders and Keedoozle

Posted on August 28, 2013 by

A year or so I was invited to become part of an online community – Brick meets Click (BMC) – which discusses and comments on interesting things in the world of retailing and technology and looks at the future of … Continue reading →

Posted in Automation, Click and Collect, Consumer Change, Dark Stores, Food Retailing, History, Multichannel, Online Retailing, Retail History, Supermarket, USA | Tagged , , , , , , , | 1 Comment